About T-Systems

T-Systems is one of the leading providers of digital services, offering integrated end-to-end IT solutions and digital transformation of companies in all industries (automotive, financial services, healthcare, public sector, retail, manufacturing industry, transport, and logistics).

We are your partner for digitalization.

We are seeking a dedicated Application Operations Manager with a strong IT background and technical knowledge in application maintenance and operations.

The team: You’ll be part of the system team that provides core infrastructure, DevOps tooling, monitoring and supports development & test automation and platform operation for SD Network solutions. It creates platform and environments for development, solution demos, user acceptance testing and production.

Specific responsibilities for ServiceNow Application Operations Manager:

▪ Supporting ServiceNow development teams with guidance to ensure efficient use of the platform and product features.

▪ Collaborate with the System Team to provide core infrastructure, DevOps tooling, and support for development, test automation, and platform operation.

▪ Measure, analyze, and monitor IT infrastructure or applications for availability and

performance, particularly within ServiceNow.

▪ Offer technical support for incidents, interface configuration, and coordinate with external partners to resolve ServiceNow system-related problems.

▪ Implement changes such as new services, releases, upgrades, and maintenance work to modernize the ServiceNow infrastructure based on organizational needs.

▪ Develop and refine policies, processes, and procedures for operations management,

including documentation and implementation.

▪ Oversee the maintenance and operations of various tools, ensuring adherence to monitoring procedures, activities, best practices, and effective ticket resolution.

▪ Conduct root cause analysis and debugging to address underlying issues in system

performance.

Experience and skills required:

▪ Relevant degree in IT or related field.

▪ Proven experience in a similar role (5+ years), with a focus on application operations and maintenance.

▪ Strong IT background with technical knowledge in key areas pertinent to application

maintenance and operations.

▪ Experience to oversee operations and support of a very large and active ServiceNow environment.

▪ Excellent problem-solving skills and the ability to perform root cause analysis and

debugging.

▪ Solid understanding of IT infrastructure, networking and server authentication methods (esp. MID server architecture, firewalls, SSO)

▪ Proficiency in English; German language proficiency is a plus.

▪ Experience in ServiceNow platform operation and support is preferred.

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